RIGHT TO WITHDRAW FROM THE CONTRACT

1. The Preferential Buyer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason. Within 14 days from the date of purchasing a pass for the Katowice Zouk Meetup event via online sale, the Seller allows the possibility of resignation from participation and a refund of the full amount of money paid, with reservation that in the case of purchasing passes by online sale after 03/07/2026 the refund is possible only until 03/14/2026.
2. The deadline to withdraw from the contract will expire after 14 days from the day:
3. in which the privileged Buyer came into possession of the goods or in which a third party other than the carrier and indicated by the privileged Buyer came into possession of the goods;
4. in which the privileged Buyer acquires the possession of the last of the goods or in which a third party, other than the carrier and indicated by the privileged Buyer, acquires the last of the goods in the case of an agreement obliging to transfer the ownership of many items that are delivered separately;
5. concluding a contract - in the case of a contract for the supply of digital content.
6. For the Preferential Buyer to be able to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (information sent by e-mail).
7. To meet the deadline for withdrawing from the contract, it is sufficient for the privileged Buyer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.

 EFFECTS OF WITHDRAWING FROM THE CONTRACT

5. In the event of withdrawal from the concluded contract, the Seller shall return to the Preferential Buyer all payments received from him, immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Privileged Buyer's decision to exercise the right to withdraw from the contract.
6. The reimbursement will be made by the Seller using the same payment methods that were used by the Preferred Buyer in the original transaction, unless the Privileged Buyer agrees to a different solution, in each case the Privileged Buyer will not incur any fees in connection with this reimbursement.
7. If there is a need to return funds for a transaction made by the Buyer privileged with a payment card, the Seller will refund to the bank account assigned to this payment card.

 COMPLAINTS

1. In the event of a defect in the goods, the Consumer may complain about the defective goods based on the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted.

2. Using the warranty, the Consumer may, on the terms set out in the Civil Code:

- make a statement about the price reduction,

- in the case of a significant defect - submit a declaration of withdrawal from the contract,

- demand that the item be replaced with one that is free from defects,

- demand that the defect be removed.

3. The Seller asks for submitting a complaint under the warranty to the postal or electronic address indicated in § 2 of the Regulations.

4. If it turns out that to consider the complaint, it is necessary to deliver the defective goods to the Seller, the Consumer is obliged to deliver the goods at the Seller's expense, to the address: ul. Bażantow 41m / 50, 40-668 Katowice.

5. If an additional guarantee has been granted for the product, information about it, as well as about its conditions, is available in the product description in the Store.

6. Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.

7. Consideration of the complaint by the Seller will take place within 14 days.

EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS

8. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others, with:
9. mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595 ;
10. assistance of the competent field of permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596 ;
11. free assistance of the municipal or poviat Consumer Ombudsman;
12. ODR internet platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.